Privacy Policy

FleetSync Solutions Private Limited • Last Updated: June 2026

Welcome to FleetSync Solutions (also referred to as FleetSync). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, mobile application, and related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

A. Personal Data

Demographic and other personally identifiable information that you voluntarily give to us when you register with the Service, such as:

  • Contact Information: Name, email address, and phone number.
  • Account Credentials: Passwords and login details.
  • Identification: Vendor ID or employee identification details.

B. Vehicle and Operational Data

To manage cab operations effectively, we collect details related to the vehicles and trips, including:

  • Vehicle Information: Cab model, actual cab registration number, and cab type (e.g., SUV, Sedan).
  • Trip Data: Trip IDs, trip dates, distance travelled (in KM), shift times, office/location names, trip direction (LOGIN/LOGOUT), and trip status.
  • Location Data: For employees using the application, we capture device location data (such as GPS coordinates) specifically to track and verify attendance.

C. Financial Data

Information related to your earnings and payments, such as:

  • Billing Details: Generated invoices, rate cards (KM slabs), TDS deductions, and overall payment status.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Facilitate Account Creation and Logon Process: To manage your account and secure your login.
  • Manage Trips and Operations: To track trip completions, log distances, and manage shifts.
  • Process Payments and Invoices: To automatically generate accurate invoices based on travelled KM and rate cards, and apply necessary TDS deductions.
  • Provide Support: To respond to your support queries and messages sent between the admin and cab owners.
  • Improve Our Services: To analyze usage and operational data to improve our system's efficiency and user experience.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations:

  • Administrators and Authorized Personnel: Your data (such as trip history and invoices) is accessible to system administrators for the purpose of managing cab operations, billing, and vendor support.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions or comments about this Privacy Policy or need support regarding your trips and invoices, please contact us via the Support Queries section in the FleetSync Solutions Portal or Mobile App.